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Privacy Policy

Privacy Policy for OWNHM Real Estate Platform

Homeowners:
As homeowners, you are individuals who own a residential property or properties. Whether you
reside in the property or have it as an investment, our platform provides you with the tools and
services to list, manage, and potentially sell or rent out your property. We understand the value
and sentiment attached to homes, and our platform is designed to ensure that your property is
presented in the best light, reaching potential buyers or tenants who are genuinely interested.
Your privacy is of utmost importance to us, and any personal or property-related information you
provide will be handled with the highest level of confidentiality and care.

Property Developers:
Property developers are professionals or companies that purchase land, finance real estate deals,
and coordinate the construction or renovation of properties. As developers, you play a pivotal role
in shaping the real estate landscape, bringing new residential or commercial projects to life. Our
platform offers specialized services to showcase your projects, providing detailed insights, virtual
tours, and dedicated pages to highlight the unique features and benefits of your developments.
We recognize the effort and investment that goes into each project, and we aim to be your trusted
partner in reaching potential clients and investors.

Real Estate Agents:
Real estate agents are licensed professionals who represent buyers and sellers in real estate
transactions. As agents, you have a deep understanding of the market, property values, and the
intricacies of real estate negotiations. Our platform is designed to support your efforts, offering
tools to list properties, manage client inquiries, and track transactions. We provide a dedicated
dashboard for agents, allowing you to manage multiple listings, interact with potential clients, and
stay updated on market trends. Your expertise is invaluable, and we strive to offer features that
enhance your efficiency and client reach.

All other individuals not categorized above:
This category encompasses everyone else who interacts with our platform, whether you’re a
potential buyer or tenant, a casual browser, or someone interested in the real estate market. You
might be someone considering a future investment, a student researching the real estate market,
or an individual looking for rental options. Regardless of your specific interest or intent, our
platform is designed to be user-friendly, informative, and transparent. We respect your privacy and
ensure that any data or inquiries you make are treated with confidentiality.
Each category has its unique needs and interactions with the platform, and our privacy policy is
crafted to address and safeguard the interests of all users, ensuring a seamless and trustworthy
experience

INFORMATION WE COLLECT AND OBTAIN
Personal Details:
When you register or interact with our platform, we gather essential identifiers like your name to
personalize your experience. Your contact details, such as email addresses, phone numbers, and
mailing addresses, enable us to communicate with you, send notifications, and offer support. For
those listing properties, we collect specific details about the properties, including location, size,
features, photographs, and pricing, to provide a comprehensive view to potential buyers or
renters.


Account Information:
Your username is your unique identifier on our platform, ensuring you have a personalized and
secure experience. The password, which is encrypted and stored securely, works in tandem with
the username to provide secure access to your account and protect your data.


Transaction Details:
We maintain records of properties that users list on our platform, capturing all the nuances
provided during the listing process. For those engaging in transactions, we keep track of
properties you’ve inquired about, made offers on, or acquired. This data aids in post-purchase
support, dispute resolution, and in offering tailored property recommendations.
User Preferences and Feedback:
As you navigate our platform, you might set specific preferences, such as the kind of properties
you’re eyeing, desired locations, or budget constraints. This data aids us in customizing your
browsing experience. Additionally, we highly regard any feedback, be it reviews, ratings, or direct
comments about properties, agents, or the platform. Such insights drive our continuous

improvement and service enhancement.

COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files stored on your device when you visit a website. They help websites
remember information about your visit, like your preferred language and other settings, making
subsequent visits more convenient and personalized. Here’s a deeper dive into how our platform
uses these technologies:


Enhancing User Experience:
Cookies play a crucial role in ensuring the smooth functioning of our platform. They help in faster
page loads, remember session information, and provide a seamless browsing experience. For
instance, if you’re halfway through a property listing process, cookies can save your progress, so
you don’t have to start over if you accidentally close the tab.


Remembering User Preferences:
When you set preferences on our platform, such as language, currency, or search filters, cookies
remember these choices. This means the next time you visit, you don’t have to reset these
preferences, making your interactions more streamlined.


Targeted Advertisements:
Based on your browsing behavior, property searches, and interaction with listings, cookies help in
showing you relevant advertisements. For example, if you’ve been searching for apartments in a
specific city, you might see ads from property developers or agents from that region.


Third-Party Cookies:
We may also use third-party cookies, which are cookies from a domain different than the one
you’re visiting. These are often used for more specialized purposes, such as tracking user
behavior across multiple websites or platforms to gather data for marketing strategies.


Managing Cookies:
While cookies enhance the browsing experience, we respect user autonomy. Through browser
settings, users can view the cookies stored on their device, delete them individually or all at once,
and block or allow cookies from specific websites. Additionally, users can opt for incognito or
private browsing modes, where cookies are deleted after the session ends.


Other Technologies:
Apart from cookies, we may use other similar technologies like web beacons (tiny graphics with a
unique identifier) or pixel tags. These help us understand user behavior, measure the effectiveness
of our advertisements, and compile statistics about usage and response rates.
It’s essential to understand that while managing or opting out of cookies is possible, doing so
might affect certain functionalities of our platform, potentially leading to a less optimized user
experience.

HOW WE USE THE INFORMATION WE OBTAIN
Provide and Manage Our Services:
The primary use of the information we collect is to offer you the services available on our platform.
This includes displaying property listings, connecting buyers with sellers, and ensuring that users
can seamlessly navigate and utilize the platform’s features. By understanding user preferences
and behaviors, we can tailor our services to meet individual needs.


Process Transactions and Send Notifications:
When users engage in transactions, such as listing a property, making an offer, or finalizing a
purchase, we use the collected information to facilitate these processes. This involves verifying
user identities, ensuring the accuracy of property details, and managing financial transactions.
Additionally, we send timely notifications to users about the status of their transactions, upcoming
viewings, or any changes to their listings.


Respond to User Inquiries and Feedback:
User inquiries, whether they’re questions about a property, requests for support, or feedback on
the platform, are invaluable to us. The information we collect helps us address these inquiries
effectively. For instance, if a user faces an issue with their listing, their provided details allow us to
quickly locate the listing in question and resolve the concern.
Conduct Market Research and Improve Our Platform:
Understanding market trends, user behaviors, and emerging needs is crucial for the continuous
improvement of our platform. By analyzing the data we collect, we can identify areas of
improvement, develop new features, and ensure that our platform remains relevant and userfriendly.
This might involve studying user interactions, surveying users for feedback, or analyzing
search patterns to understand what property buyers are looking for.


Send Promotional Materials and Offers:
Based on user preferences, browsing history, and interactions with our platform, we curate and
send promotional materials. This could include newsletters, updates about new property listings,
or exclusive offers from property developers and agents. While we aim to provide users with
content that’s relevant to their interests, we also ensure that users have the option to opt-out of
such communications if they prefer.
In all these activities, our primary goal is to enhance the user experience, provide value, and
maintain the trust and confidence of our users. We handle all information with the utmost care and
integrity, ensuring it’s used responsibly and in line with our privacy policy.

INFORMATION WE SHARE
Service Providers Assisting in Our Operations:
In the course of providing our services, we collaborate with various third-party service providers.
These can include IT and cloud service providers, payment processors, and customer support
agencies. These providers assist us in hosting our platform, processing transactions, and offering
customer support, among other tasks. While they have access to certain user information to
perform their services, they are bound by strict confidentiality agreements. They are prohibited
from using the data for any other purpose and are required to adhere to all applicable data
protection regulations.


Legal Authorities When Required by Law:
There may be circumstances where we are legally obligated to share user information. This could
be in response to a court order, subpoena, or a legitimate request from a governmental authority.
In such cases, we ensure that the disclosure is in strict accordance with the law. We may also
share information to protect our rights, safeguard our property, or defend against legal claims.


Potential Buyers or Successors in Case of a Business Merger or Acquisition:
In the event that our business undergoes a merger, acquisition, or any form of sale of some or all
of its assets, user information may be part of the transferred assets. However, users would be
notified in advance of any such change in ownership or control of their personal information. The
acquiring entity would be subject to the same privacy commitments laid out in this policy.
It’s important to emphasize that outside of these scenarios, we prioritize user privacy and do not
sell or share personal information with third parties for their independent marketing or commercial
purposes. Our commitment is to maintain the trust and confidence of our users by ensuring
transparency and integrity in how we handle their data.

YOUR CHOICES AND RIGHTS
Access, Modify, or Delete Personal Information:
Every user has the inherent right to view the personal information that the platform holds about
them. If, at any point, a user believes that this information is incorrect or outdated, they can
request modifications. Furthermore, users can also ask for their personal data to be deleted from
the platform’s databases. This is often referred to as the ‘right to be forgotten.’ However, certain
regulatory and legal obligations might require the platform to retain some information for specific
periods.


Opt-out of Marketing Communications:
While our platform may use user information to send relevant marketing communications,
newsletters, or promotional offers, we respect the user’s choice and autonomy. Every user has the
right to opt out of these communications. Typically, this can be done by clicking on the
‘unsubscribe’ link found at the bottom of such emails or by adjusting preferences in the user
account settings. Once opted out, users will no longer receive promotional communications, but
essential transactional communications might still be sent.


Restrict the Processing of Data:
Users have the right to limit how their data is used. For instance, even if they’ve previously given
consent for certain data processing activities, they can later restrict or withdraw this consent. This
might involve limiting the platform’s ability to share their data with certain third-party providers or
restricting the use of their data for specific purposes. It’s essential to note that restricting data
processing might impact some of the platform’s functionalities or the user’s experience.
In all these rights, the platform is committed to offering easy and transparent mechanisms for
users to exercise their choices. Additionally, any requests related to data rights are processed in a
timely and compliant manner, ensuring that users remain in control of their personal information at
all times.

HOW WE PROTECT PERSONAL INFORMATION
Ensuring the security and confidentiality of users’ personal information is of paramount
importance to us. Here’s a deeper insight into how we safeguard this data:


Encryption:
All data transmitted to and from our platform is encrypted using advanced encryption algorithms.
This means that even if the data is intercepted during transmission, it remains unreadable and
secure. Additionally, sensitive data stored in our databases, such as passwords and financial
details, are encrypted to add an extra layer of protection.


Authentication Tools:
To access personal information on our platform, users must go through authentication processes.
This typically involves entering a unique username and a secure password. For added security, we
may also implement multi-factor authentication, where users are required to provide a second
form of identification, such as a one-time code sent to their mobile device.


Firewalls and Intrusion Detection Systems:
Our platform is protected by firewalls that monitor and control incoming and outgoing network
traffic. These firewalls act as barriers between our trusted internal network and external untrusted
networks, such as the internet. Additionally, intrusion detection systems continuously monitor the
platform for any signs of breaches or malicious activities.


Regular Security Audits:
To ensure that our security measures remain robust and up-to-date, we conduct regular security
audits. These audits help identify potential vulnerabilities and ensure that all software and systems
are updated with the latest security patches.


Data Backup:
To prevent data loss, we regularly back up user information in secure and geographically
dispersed data centers. In the event of any system failures or unforeseen incidents, these
backups ensure that user data can be swiftly restored.


Employee Training:
All our employees and associates undergo rigorous training on data protection and security
protocols. They are educated about the importance of maintaining user confidentiality and are
bound by strict non-disclosure agreements.


Limited Access:
Access to personal information within our organization is limited to only those employees and
associates who need the data to perform their job functions. They access the data on a ‘need-toknow’
basis, ensuring that personal information remains restricted and secure.
In conclusion, protecting users’ personal information is a continuous endeavor for us. We employ
a combination of technological, organizational, and procedural measures to ensure that user data

TRANSFERS OF INFORMATION
Operating across multiple countries like Ghana, Nigeria, South Africa, and Kenya means that data
might sometimes be transferred across borders. Here’s a detailed look at how we handle such
transfers:


Reasons for Data Transfer:
There are several reasons why data might be transferred to other countries. This could be due to
our server locations, backup and redundancy requirements, or because some of our third-party
service providers are based outside of the countries we operate in. For instance, a cloud storage
solution might have its data centers located in another country, or a customer support service
might operate from a different region.


Compliance with Data Protection Laws:
Whenever data is transferred across borders, we ensure that the transfer is in compliance with the
data protection laws of both the originating and receiving countries. This means that the country
to which data is being transferred offers an adequate level of data protection, ensuring that users’
personal information remains secure and treated with the same level of care as it would be in its
home country.


Data Transfer Agreements:
To further safeguard user data, we enter into data transfer agreements with our third-party service
providers. These agreements stipulate the responsibilities of each party, ensuring that data is
processed securely and in line with our privacy standards. They also outline the protocols to be
followed in case of any data breaches or security incidents.


Use of Standard Contractual Clauses:
In situations where the data protection laws of the receiving country might not be as stringent as
those of the originating country, we use standard contractual clauses. These are pre-approved
clauses that both parties agree to, ensuring that personal data is treated with the highest
standards of care and security.


User Consent:
Before transferring personal data, we often seek explicit consent from our users, especially if the
data is being transferred to a country with different data protection standards. Users are informed
about the reasons for the transfer, the protections in place, and their rights regarding their data.


Data Localization:
In some cases, due to regulatory requirements or user preferences, we might store and process
data locally. Data localization ensures that personal information remains within the borders of the
user’s home country, offering an added layer of protection.
In essence, while data transfers are sometimes necessary for the efficient operation of our
platform, we take all possible measures to ensure that these transfers are secure, transparent,
and in compliance with all applicable laws. Our commitment is to protect users’ personal
information, irrespective of where it’s stored or processed.

LINKS TO THIRD-PARTY SITES, APPS, AND SERVICES
Our platform is designed to provide users with a comprehensive experience, and as part of this,
we may include links to external websites, applications, or services that are not owned or
controlled by us. Here’s what users should know about these third-party links:


Diverse Range of Links:
The third-party links could range from property verification services, mortgage calculators, real
estate news sites, to social media pages and more. These are provided for the convenience and
added value to our users.


Privacy Practices Vary:
Each third-party site, app, or service will have its own set of privacy practices and policies. These
might differ significantly from our own standards and practices. For instance, while we might
prioritize user data encryption, a linked site might not offer the same level of security.


User Responsibility:
Once a user clicks on a third-party link and leaves our platform, our privacy policy no longer
applies. It’s crucial for users to be aware of this transition and exercise caution. We strongly
encourage users to familiarize themselves with the privacy policies and terms of service of any
third-party site, app, or service they visit.


No Endorsement Implied:
Including a link on our platform does not imply an endorsement of the third-party site, its content,
or the services it offers. It’s merely provided for informational or convenience purposes.


Security Risks:
While we strive to link only to reputable and trustworthy sites, the internet is ever-evolving, and
there’s always a risk associated with accessing third-party content. Users should be cautious
about sharing personal information, especially on platforms they’re unfamiliar with.


Feedback and Reporting:
We value user feedback. If a user finds a linked third-party site to be suspicious or encounters any
issues, they are encouraged to report it to us. We continually review and update our links to
ensure the safety and convenience of our users.
In conclusion, while third-party links can offer additional resources and enhance the user
experience, it’s essential to approach them with awareness and diligence. Our primary concern is
the safety and privacy of our users, and we aim to provide all the necessary information to help
them make informed decisions online.

CHANGES TO OUR PRIVACY NOTICE
As the digital landscape evolves and our platform continues to grow, there may be instances
where we need to modify or update our privacy policy to better serve our users and comply with
changing regulations. Here’s how we handle such updates:


Periodic Review:
We regularly review our privacy policy to ensure it aligns with current best practices, technological
advancements, and regulatory requirements. This proactive approach ensures that our users’ data
is always protected under the latest standards.


Transparency in Updates:
Whenever we make significant changes to our privacy policy, we ensure that these updates are
clearly communicated to our users. This might involve highlighting the changes on our platform,
sending out email notifications, or using other communication channels to inform our users.


Accessibility:
The updated privacy policy will always be accessible on our platform, allowing users to review it
at their convenience. We aim to present the policy in clear and straightforward language, ensuring
that users can easily understand how their data is used and protected.


User Engagement:
We value the trust and feedback of our users. If there are significant changes to the way we
handle personal data, we may seek user input or consent, especially if it impacts their rights or
the way their data is processed.


Historical Versions:
For transparency, we may maintain an archive of previous versions of our privacy policy. This
allows users to review and compare changes over time.


Staying Informed:
While we will do our best to notify users of any significant changes, we also encourage our users
to periodically review our privacy policy. Staying informed ensures that users are always aware of
how their data is being protected and used.
In essence, our commitment to transparency and user trust drives our approach to updates in our
privacy policy. We believe in keeping our users informed and empowered, ensuring that they
always have control over their personal information.

HOW TO CONTACT US

For any queries or concerns regarding this privacy policy, please contact us at [OWNHM].

FOR Ghana, Nigeria, South Africa, and Kenya RESIDENTS:
Residents of Ghana, Nigeria, South Africa, and Kenya have distinct rights concerning their
personal data under their respective national data protection regulations. These rights typically
include:

  • Right to Access: Residents can request access to their personal data to understand what
    information is held about them and how it is being used.
  • Right to Rectification: If any personal data is found to be inaccurate or incomplete, residents
    have the right to ask for corrections or updates to their information.
  • Right to Erasure: Often referred to as the ‘right to be forgotten,’ residents can request the
    deletion of their personal data under certain circumstances.
  • Right to Restrict Processing: Residents can ask to limit the way their personal data is used,
    especially if they believe their data is not accurate or is being used unlawfully.
  • Right to Data Portability: This allows residents to request a copy of their personal data in a
    structured, commonly used, and machine-readable format. They can also request that this data
    be transferred to another organization.
  • Right to Object: Residents can object to the processing of their personal data for specific
    purposes, such as direct marketing.
  • Right to Lodge a Complaint: If residents feel that their data protection rights have been
    violated, they have the right to lodge a complaint with their respective national data protection
    authority.
    To exercise any of these rights or for more information about them, residents of Ghana, Nigeria,
    South Africa, and Kenya are encouraged to contact us directly using the provided contact details.
    We are committed to respecting these rights and will respond to requests in a timely and
    compliant manner.

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